Privacy Policy

1. Introduction

Welcome to Tripla Private Limited ("Tripla", "Company", "we", "us", or "our"). We operate the Tripla mobile application (the "App"). We respect your privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, and other applicable Indian laws.

2. Data We Collect

To facilitate your AI-driven travel planning, flights, hotels, and cab bookings, we collect:

• Identity Data: Full name, gender, date of birth, and passport/ID details (for flight bookings).
• Contact Data: Mobile number, email address, and billing address.
• Financial Data: Payment card details, net banking information, and UPI IDs (processed securely via encrypted third-party payment gateways; Tripla does not store raw financial tokens).
• AI Assistant Interaction Data: Search queries, text inputs, user preferences, and chat history with our AI Trip Planner to customize your itineraries.
• Location & Technical Data: IP address, device ID, and precise GPS coordinates (to recommend nearby hotels, cabs, and localized itineraries).

3. Sharing and Processing of Data

Tripla acts as a booking facilitator. To execute your requests, we share data with:

• Service Providers: Airlines, hotel operators, and cab aggregators to confirm bookings.
• AI Infrastructure: Third-party cloud infrastructure and AI models to process your trip-planning queries.
• Payment Gateways: Reserve Bank of India (RBI) authorized payment aggregators to handle financial transactions.
• Public Marketing & Promotional Channels: Where you provide explicit reviews or feedback within the App, we may process and publish anonymized or semi-anonymized text (such as your first name and review content) on our official social media handles and promotional materials for legitimate marketing purposes.

4. User Rights and Grievance Redressal

As a user in India, you have the right to access your data, request the correction of inaccurate data, withdraw your consent for processing, or request the deletion of your account under the DPDP Act, 2023.

Terms & Conditions

1. Acceptance of Terms

By downloading, installing, or using the Tripla mobile application, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Tripla Private Limited, a company incorporated under the laws of India.

2. Role of Tripla as an Intermediary

• Facilitator Status: Tripla is an "Intermediary" under Section 2(1)(w) of the Information Technology Act, 2000. We offer an AI-assisted search platform to connect you with end-service providers (airlines, hotels, and cab operators).
• No Liability for Vendors: Tripla does not operate flights, hotels, or cab fleets. We are not liable for delayed flights, poor hotel room quality, cab cancellations, accidents, missed connections, or any deficiency of service by the final service provider. Your contract for service is directly with the respective vendor.

3. AI Assistant and Trip Planner

• Information Accuracy: Our AI Trip Planner generates travel itineraries based on automated machine learning models and public data. While we strive for accuracy, Tripla does not guarantee the absolute correctness, real-time availability, or suitability of AI-generated recommendations.
• User Discretion: Users are advised to cross-verify flight schedules, hotel locations, and cab availability before making financial commitments based on AI suggestions.

4. Pricing, Payments, and Future Fees

• Dynamic Pricing: All booking rates (flights, hotels, cabs) are dynamic and provided in real-time by partners. Prices are subject to change until payment is successfully processed.
• Convenience Fees: The App is currently free to use. However, Tripla Private Limited explicitly reserves the right to introduce a non-refundable Convenience Fee / Booking Fee for its platform facilitation services in the future. Users will be clearly notified of any such fees on the checkout screen before payment.
• Cancellations & Refunds: All cancellation refunds are dictated by the rules of the specific airline, hotel, or cab operator. Tripla will pass through refunds only after receiving them from the respective provider.

5. Limitation of Liability

To the maximum extent permitted under Indian law, Tripla Private Limited, its directors, and employees shall not be liable for any direct, indirect, incidental, or consequential damages, including loss of profits, arising out of flight cancellations, lodging issues, cab delays, or technical glitches within the App.

6. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any legal disputes, claims, or proceedings arising out of the use of this App shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, India.

7. User Feedback and Promotional Use

• Submission of Feedback: By submitting any reviews, comments, suggestions, ratings, testimonials, or other feedback regarding your experience on the Tripla mobile application, you grant Tripla Private Limited a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, and distribute such Feedback.
• Social Media & Marketing Campaigns: You explicitly agree that the Company may use your Feedback, along with your first name or a masked version of your user identity (e.g., Amit K. or Anonymous), in our marketing, promotional, and social media campaigns across various platforms (including but not limited to Instagram, LinkedIn, Facebook, and X) to showcase user experiences.
• No Compensation: You acknowledge that you will not be entitled to any compensation, royalties, or rewards for the promotional use of your Feedback by Tripla.

Refund & Cancellation Policy

1. Intermediary Role

Tripla Private Limited ("Tripla") operates strictly as a booking facilitator. All cancellations, modifications, and refunds are dictated by the terms, conditions, and fee structures of the respective third-party service provider (airlines, hotels, or cab operators).

2. Industry-Specific Rules

• Flights: Cancellations and date changes depend entirely on the airline’s fare type (e.g., Free Cancellation vs. Non-Refundable). Airline penalty fees and convenience fees will apply.
• Hotels: Refund eligibility depends on the hotel's selected booking window (e.g., free cancellation up to 24 hours before check-in).
• Cabs: Cancellations made after a driver has been assigned or has arrived may incur a standard cancellation fee determined by the cab operator.

3. Tripla Convenience Fees

Any convenience fees, platform fees, or processing fees charged by Tripla now or in the future are strictly non-refundable, except in cases where a booking fails to generate due to a system error on Tripla’s platform.

4. Refund Timeline